Terms and Conditions
Lisa Eldridge Beauty Limited - Terms and Conditions of Sale
INTRODUCTION
This page tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Product(s)”) listed on our website and any associated digital platform which may be released by us from time to time (the “Website”) to you.
For ease of reading, we have divided these Terms into several sections:
- Introduction
- Contract parties
- How to contact us
- Orders
- Products
- Pricing
- Payment
- Delivery & insurance
- Right of return, refund or cancellation
- Exchange policy & resizing rings
- Our liability
- How we may use your personal information
- Events outside our control
- Other important terms
- Cancellation Form
These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Please read these Terms carefully before ordering any Products from the Website. By placing an order on the Website you agree to be bound by these Terms, as well as any general terms and conditions of use, which may be published on the Website from time to time.
Every time you wish to order a Product, please check these Terms as we may have made changes to them since your last order and the Terms in force at the date of each order will apply.
CONTRACT PARTIES
“We”, “us”, “our” are Lisa Eldridge Beauty Limited a company registered in England and Wales under company number 11780172 with our registered office at 3rd Floor Marlborough House, 298 Regents Park Road, Finchley, London, United Kingdom, N3 2SZ.
“You” “your” are the person who buys or agrees to buy Products on the Website from us.
HOW TO CONTACT US
When we refer, in these Terms, to "in writing", this will include e-mail.
If you have any questions or complaints about the Products or these Terms these should be sent to us at support@lisaeldridge.com or by mail at 3rd Floor Marlborough House, 298 Regents Park Road, Finchley, London, United Kingdom, N3 2SZ. If we have to contact you we may do so by telephone, or by writing to you at the e-mail address or postal address you provided to us in your order and/or at the time that you registered to use the Website.
ORDERS
How we will accept your order
By placing an order you are offering to purchase a Product in accordance with these Terms. After you place an order for a Product, you will receive an e-mail from us acknowledging and confirming your order. At which point a binding contract will come into existence between you and us. We recommend that you print a copy of that order confirmation for your records, as well as a copy of these Terms.
If we cannot accept your order
If we are unable to accept your order, for example because that Product is not in stock or no longer available, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product, we will refund you the full amount including any delivery charges, as soon as possible.
We reserve the right to limit quantities purchased per person, per household or per order and to cancel or refuse orders that exceed such limits.
Your order may be placed on hold due to certain errors - for example a bad address, or if your order has reached the order limit. If this occurs you will be promptly contacted by our customer service team on how to rectify these issues. If we do not hear back from you after two weeks, we have the right to cancel and refund your order.
Your order number
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
You must be 18
To place an order, you must be above the age of 18. If you are younger than 18, we ask that you to let a parent or legal guardian place your order. If it comes to our attention that an order has been made by a person under the age of 18, we reserve the right to decline it.
The Products you may purchase on the Website are directly sold by Lisa Eldridge Beauty Limited. We do not sell second hand or third party products.
PRODUCTS
Products may vary slightly from their pictures on the Website
Whilst we have made every effort to display as accurately as possible, the colours and images of our Products that appear on the Website the images are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
Product packaging may vary
The packaging of the Products may vary from that shown in images on the Website.
PRICING
Prices on the Website
The price of Products will always be shown to you before you submit your order. Prices for our Products may change from time to time but changes, other than where mispricing has occurred, will not affect any order which we have accepted by e-mail.
What happens if the price is wrong
It is always possible that, despite our best efforts, some Products may be incorrectly priced on the Website. We will normally check prices before accepting your order. If a Product’s correct price at your order date is higher than the price stated to you, we will contact you for instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as mispricing, we may end the contract, refund you any sums you have paid and require the return of any such goods provided to you.
Import duties
Where you purchase one or more items of jewellery from the Website the relevant Fulfilment Partner will ensure that all local taxes and duties payable in respect of those items are paid. You will not be required to pay import duties or taxes in respect of the jewellery that you have purchased.
Where you purchase any other items from the Webstore you will be responsible for paying all relevant import duties or taxes that are due in respect of those items. Those costs will not be borne by the relevant Fulfilment Partner and your order may be held by your local customs authority until you have paid them.
Lisa Eldridge Beauty Limited will supply a VAT receipt upon request. Please email us at support@lisaeldridge.com with your request.
PAYMENT
When will payment be taken
Full payment is required at the time the order is placed. You can pay through our payment processor or any other payment methods which we may add to the Website from time to time. Your use of any payment services to purchase Products will be subject to the terms and conditions of the applicable payment processor.
You agree to provide current, complete and accurate purchase and account information for all purchases made on the Website. You promptly agree to update your account and other information, including your e-mail address and credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed. You expressly agree that we are not responsible for any loss or damage arising from the submission of false or inaccurate information.
Payment security
We use standard internet encryption technology to provide you with the maximum practicable level of security.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of purchases.
DELIVERY & INSURANCE
Shipping is by a global recognised and insured courier - either FedEx, DPD, DHL, USPS or Royal Mail.
When will you get your Products?
During the order process we will let you know when we aim to provide the Products to you. If we consider we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date. Generally, estimated delivery dates for Products can be found on our shipping page.
Please note that all delivery timeframes given are estimates which exclude weekends and bank/public holidays. Any dates provided to you by us are simply estimates given in good faith based on the shipping method selected. For the avoidance of doubt such dates are only approximations and we are not bound by them. We accept no liability for any delay in the delivery of the Products.
Signature required on delivery
A signature will be required for release of the Products to you at the delivery address you gave us. If our delivery agent is unable to deliver to you because you are not present when the goods are delivered and if you do not follow their instructions to rearrange for delivery then we may end the contract with you and cancel your order. Where this occurs we reserve the right to charge you for costs that we have incurred attempting to deliver the products to you.
Your Product will be fully insured during delivery
A Product will be your responsibility from the time we deliver it to the address you gave us or it is otherwise collected or delivered in accordance with your instructions to the relevant postal service and/or carrier selected. This does not affect your statutory rights to cancel your order but please bear in mind that you will be responsible for any damage that you do to goods once they are in your possession.
Shipping restrictions
We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your Product(s).
RIGHT OF RETURN, REFUND & CANCELLATION
Your right to return Products if you change your mind.
You have the right to return purchased Products for a refund within fourteen (14) days of you receiving the Products for any reason. The Products must be returned directly to us unused and in the condition sent to you with the original packaging including presentation, ring box and puff intact.
Our return process.
Please contact support@lisaeldridge.com to return Products and state the reason for your return. You must enclose a copy of your proof of purchase with your returned Product. We will refund your product as quickly as possible to your original payment method. Please note you will need to email us at support@lisaeldridge.com if your original payment method has expired to make alternate arrangements. We will process your refund within 5 days of receipt. Your bank or credit card company may take 4-7 business days to credit your account.
We have the right to withhold or reduce any refund on Products that have already been worn and/or which have been damaged or otherwise diminished in value.
How to return products
If you change your mind after products have been dispatched to you or you have received them and you elect to cancel your order as described above, you must return the products to us. You must either return the goods in person to where you bought them, or post them back to our fulfilment partners.
If you are based in the UK or USA, please return to:
James and James
Rhosili Road
Brackmills Industrial Estate
Northampton
NN4 7JE
UK
If you are based in the European Union, please return to:
James and James
John Hicksstraat 15
Venlo
5928SJ
Netherlands
If you are based outside the UK, USA or EU, please return to:
James and James
Rhosili Road
Brackmills Industrial Estate
Northampton
NN4 7JE
UK
Please note that we will not make any refund to you until we have received the relevant Products from you and confirmed that they have not been damaged or used.
Your right to cancel or make changes to the order.
You may cancel a contract at any time within 14 days, beginning on the day after you received the Product(s). If you cancel the contract after the Product(s) have been dispatched to you or you have received them, you must return them to us. You will receive a full refund of the price paid for the Product(s), but not the cost of delivery. You will be responsible for the full cost of the Product(s) if they are lost or stolen during their return journey to us, so we recommend that you use a tracked delivery service which is insured appropriately.
To cancel a Contract please tell us by e-mail at support@lisaeldridge.com to arrange the return of your goods, or return your goods by mail to Lisa Eldridge Beauty Limited, 3rd Floor Marlborough House, 298 Regents Park Road, Finchley, London, United Kingdom, N3 2SZ along with details of your order number so that we can arrange a refund.
Once we receive your Cancellation Form we will send you a notification for your records, you may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation form by e-mail or by post, then your cancellation will be effective from the date you sent us the e-mail or posted the form to us.
If you wish to make changes to the Products you have ordered please contact us by emailing support@lisaeldridge.com. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Products, timing of supply or anything else which would be necessary as a result of your requested change and ask for you to confirm whether you wish to go ahead with the change.
This provision does not affect your statutory rights as a consumer (see section below, “Your right to return Products that are faulty or not as described”).
Your right to return Products that are faulty or not as described.
If your Products are faulty or not as described, you have a right to cancel your order and get the Products replaced or receive a full refund if you notify us within the cancellation period. The cancellation period starts from the date of the e-mail from us to you confirming your order and ends 30 days after the day you actually receive the Product. Replacements are subject to availability.
Alternatively, if your product is faulty or not as described and a period of more than 30 days and less than six months has elapsed, then you are entitled to request a replacement or a repair. If your Products cannot be repaired or replaced by the relevant Fulfilment Partner then you are entitled to request a refund within six months from the date that you received the Products. We reserve the right to reject refund requests which relate to goods which have been damaged by customers while being used (and, in the case of cosmetics products, where those products have been used at all) or not correctly cared for.
If you are entitled to receive a refund in this way you are also entitled to refund of the price you paid for the Products and any standard delivery charges that you paid for them (which excludes the cost of any expedited or special delivery that you may have opted for). You will also be provided with a refund for any reasonable shipping charges you may incur by returning the faulty products to us (but may require you to provide proof of those costs).
If you are entitled to and request a refund, we will work with the relevant Fulfilment Partner to process this as soon as possible after receiving the returned faulty product from you and confirming the reported fault and, in any case, within 30 calendar days of the day of receiving it and making that confirmation
EXCHANGE POLICY & RESIZING RINGS
Exchange on gold and silver rings.
We offer one free resize. Please note that if your ring is personalised and/or resized by anyone other than Lisa Eldridge Beauty Limited, our guarantee to provide you with one free resize is revoked. Please also note that if your ring is personalised your statutory right to cancel the contract within 14 days will be lost.
If there are to be any further returns or exchanges, carriage charges will be applicable as follows:
United Kingdom - £10.00
Europe - £20.00
USA - £45.00
Rest of the world - £50.00
Alternative resizing options can be arranged via emailing jewels@lisaeldridge.com. Size options are one size/half a size up or down on a mandrel scale.
OUR LIABILITY
We are responsible to you for foreseeable loss and damage caused by us
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that we could have foreseen because the loss or damage was an obvious consequence of our failure to comply with these Terms or our negligence or if they were contemplated by you and us at the time we entered into the Contract. We are not responsible for any loss or damage that we could not have foreseen.
We are not liable for business loss
We only supply products for domestic and private use. We shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We also expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these Terms.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence; or fraud or fraudulent misrepresentation; or any other liability which may not be limited or excluded under applicable law. Any statutory warranties to which you are entitled as a consumer (including, for example, that any service is carried out with reasonable skill and care, and any Products provided are of satisfactory quality) are unaffected by these Terms.
Our total aggregate liability in respect of any and all claims that you may bring against us in connection with Contracts and/or any use by you of the Website or Products shall be no more than the total of twice the value of the affected Product(s).
HOW WE MAY USE YOUR PERSONAL INFORMATION
We may use the personal information you provide to us:
- to supply the Products to you;
- to process your payment for the Products; and
- if you consent, during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
For further details please refer to our Privacy Policy and our Cookie Policy.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action, civil commotion, riot, terrorist attack (or threat), war (or threat) or fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
OTHER IMPORTANT TERMS
Transfer of these Terms
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
Third party rights
This Contract is between you and us. Subject to the transfer right above, no other person shall have any rights to enforce any of its terms.
Severability
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Governing law and jurisdiction
These Terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
CANCELLATION FORM
Complete and return this form only if you wish to withdraw from the contract.Terms of Use
Last updated 26th June 2019
THESE TERMS OF USE APPLY TO ALL USE OF THE WEBSITE. BY CONTINUING TO USE THE WEBSITE YOU ARE INDICATING YOUR ACCEPTANCE OF THEM.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
These terms of use (together with the various documents referred to in it) set out the terms of use on which you may make use of our website https://us.lisaeldridge.com/ (the “Website”). Use of the Website includes accessing it, perusing it, or using any of the functionality offered via it.
Please read these terms of use carefully before you start to use the Website as they represent a binding legal agreement and you will be bound by them. We recommend that you print a copy of the terms for future reference.
By using the Website, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use the Website.
OTHER APPLICABLE TERMS AND POLICIES
These terms of use refer to the following additional terms, which also apply to your use of the Website:
- Our Privacy Policy and our Cookies Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us and information about the cookies on the Website. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.
When you order any goods from the Website our Terms and Conditions of Sale will apply.
INFORMATION ABOUT THE OWNER OF THE WEBSITE
The Website is operated by Lisa Eldridge Beauty Limited ("We, “us”, “our”, or “LPL"). We are registered in England and Wales under company number 11780172 and have our registered office at 3rd Floor Marlborough House, 298 Regents Park Road, Finchley, London, United Kingdom, N3 2SZ.
CHANGES TO THESE TERMS AND CONDITIONS
While we may post notice of substantive changes on the Website, please be aware that we reserve the right to revise or amend these terms of use at any time by amending this page. Where these changes are significant we will endeavour to e-mail all of our registered users to make sure that they are informed of such changes.
However, it is your responsibility to check these terms before each use of the Website.
Please return to this page from time to time in order to check whether any changes have been made to these terms.
CHANGES AND CONTENT
We may update the Website from time to time, and may change the content featured on it at any time including changing the prices of goods, withdrawing certain goods from sale, or changing the terms of any special offers. We will often e-mail our users letting them know about any major changes in advance, but reserve the right to make changes at any time and for any reason without notice.
Some products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Although we make every effort to display our products accurately on our site, we shall not be liable for any errors, inaccuracies, omissions, or other defects in the content on our Website.
We do not guarantee that the Website, or any content on it, will be free from errors or omissions, nor do we undertake to regularly update the Website or to ensure that content on it is up to date or current.
ACCESSING THE WEBSITE
We do not guarantee that the Website, or any content on it, will always be available or that access to it will be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.
You accept that you are responsible for ensuring that all persons who access the Website via internet connections controlled by you are aware of these terms of use and other applicable terms and conditions, and that they comply with them. You agree that you shall be responsible for the actions of all such individuals and that we are not responsible for preventing such individuals from accessing the Website via your internet connection.
We do not represent that content available on the Website is appropriate or localised for locations outside of the United Kingdom where our registered office is located. We may limit the availability of the Website or any service or product described on the Website to any person or geographic area at any time. If you choose to access the Website from outside the United Kingdom, you do so at your own risk and accept that you are wholly responsible for your own compliance with local laws.
YOUR E-MAIL ADDRESS
If you supply LEBL with your email address in the course of using our Website you agree that all information supplied will be true and accurate and will be kept up to date at all times
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights inherent in the Website, and in the material published on it. Nothing in these terms or on the Website shall give effect to any transfer of such intellectual property rights from us to you.
Your sole right to use the intellectual property inherent in the Website is a non-exclusive licence to make use of such content only as is strictly necessary to enable you to access the Website and to peruse its contents.
You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others within your organisation to content posted on the Website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.
You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of the Website in breach of these terms of use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
You may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the Website without our express written consent.
LIMITATION OF OUR LIABILITY
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, the Website; or
- use of or reliance on any content displayed on the Website;
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.
VIRUSES
We do not guarantee that the Website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access the Website. You should use your own virus protection software.
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
LINKING TO THE WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to the Website in any website that is not owned by you.
The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page.
We reserve the right to withdraw linking permission without notice.
THIRD PARTY LINKS AND RESOURCES IN THE WEBSITE
Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
We assume no responsibility for the content of websites linked on the Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
If you do link from the Website to other websites, your use thereof will also be subject to those websites’ terms and conditions.
APPLICABLE LAW
If you are a consumer, please note that these terms of use and their subject matter, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, and their subject matter (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
GENERAL
If a court finds part of these website terms unenforceable, illegal or otherwise invalid the remaining terms shall continue in force. Each of the paragraphs of these terms operates separately.
Delay by either party in enforcing any of these terms shall not be considered a waiver of their rights pursuant to it.
These website terms and any other notice expressly referred to in them including the Terms of Sale, Privacy Policy and Cookies Policy represent the entire agreement between you and us in relation to any contract.
CONTACT US
To contact us, please email us at support@lisaeldridge.com or write to us at 3rd Floor Marlborough House, 298 Regents Park Road, Finchley, London, United Kingdom, N3 2SZ.